Terms and Conditions of Refunds by Clients to ООО PERSONAL DRIVER (a limited liability company under the laws of Russian Federation).
By Private Persons – Equipage System Users
- Upon the trip order execution, the System writes off the funds from the client’s card account. The account data is initially submitted while signing up with the Equipage System.
- Cash payments to drivers who executed the ride are prohibited.
By Corporate Clients
Once or twice a month, according to the total amount of all trips according to the tariffs and the terms stipulated by the agreement.
By Partners - taxi companies
Once or twice a month, according to the total amount of all trips according to the tariffs and the terms stipulated by the agreement.
By Partners promoting Equipage System
According to the agreement terms and conditions
Terms and Conditions of Refunds to Client by OОО PERSONAL DRIVER (a limited liability company under the laws of Russian Federation).
Refunding is conducted following the results of a complaint review of the latter during three banking days from the moment of the adoption of the decision on the claim stipulating that OОО PERSONAL DRIVER has failed to provide sufficient service quality.
General Terms of Using Equipage System
- A client signs up at the System by filling in the registration form and checking the “I have read and agree to the Terms and Conditions of using EQUIPAGE System”, “I agree that OOO Personal Driver will process my personal data”, “I agree that OOO Personal Driver and its partners will process my personal data”.
- While filling in the registration form, a client inserts the data from their bank card (card account) to make payments with the System.
- After the sign up verification, Client orders a trip within the System having inserted all the data and indicated all the options according to the form. If the location where the car should arrive is within the range of Moscow Ring Road, the application should be made minimum an hour before the planned ride time. If it is out of the range of the Moscow Ring Road, it should be made an hour and a half before the planned ride time.
- The System informs the Client about the time of the car's arrival, its make, model, state registration number, Driver’s name and phone number; the time of free ride cancelation, minimum Order cost (the cost of serving a car) at the earliest possible time from the moment of order submission. If the System does not allocate a car to execute the order within 15 minutes after the moment of submitting an application, it gets cancelled by the System.
- The driver who has arrived will execute the order for a ride and drive the client to the submitted address.
- The System informs a Client (through a driver and/or an sms to the client’s smartphone) about the full ride cost - remuneration rate for using the System according to the tariffs.
- The System writes off the remuneration from the client’s card card.
The Terms and Conditions of Ride Cancelation by Clients in the Equipage System
- The Client is eligible to cancel the ride and has to refund the minimum cost of the Order (the cost of serving the car) to the System.
- In case the order cancellation was performed during the time of free cancellation of a car ride, the Client is excused from refunding the costs stipulated by Clause 1.
- Cost refunds for serving a vehicle are made by System writing off the funds from the client’s card account.
Agreement on Rendering Transport Services According the the Equipage System
Agreement on Rendering Transport Services According the the Equipage System
Moscow, revised on 01.11.2018
Client who has signed up to the Equipage System in order to place orders for rides as on Party and a Partner - a person who renders transport services and has received a Partner status of the Equipage System as the other Party have concluded this agreement (Agreement) about the below mentioned:
- Terms and Definitions. Herein unless the text directly indicates something different, the following terms will have the below mentioned meanings: Parties are parties hereof - Client and Partner Equipage System/ System / Application is Equipage Software that is a system to accept client’s ride orders; uploaded to the Licensor's Site and the resources for downloading to client’s mobile communications devices as Application. Personal Driver limited liability company is the right holder of System, Main State Registration Number is 1167746355105, Identification Code is 7725313500. Licenser is Personal Driver limited liability company, Main State Registration Number is 1167746355105, Identification Code is 7725313500. Equipage is the right holder of the system. Partner’s Agent is authorized on behalf of the latter to perform the actions provided herein. Client is a private person who signed up at Equipage System and places ride orders via System. Partner is a legal entity who renders transport services in Equipage System and has concluded a partnership agreement with Licenser. Driver is a private person who manipulates the vehicle while executing client ride orders and is in a contractual relationship with Partner.
Ride Order / Request is a Client’s request for rendering transport services that is submitted in Equipage System. Transport Services are services rendered for Client by Partner on the basis of ride orders placed in Equipage System. Site is Licenser’s resource on the Internet - myequipage.com – system’s location. Tariffs are remuneration fees to Partner for the transport services charged by Licenser as an agent of Partner; they are placed at Site and in Application. - Agreement Scope
- Partner renders transport services to Client or other passengers indicated by Client according to the order and terms stipulated in the agreement, Client is liable to pay for the transport services rendered by Partner.
- Client accepts that Licenser is Partner’s agent who is authorized to charge Client the fee for the transport services rendered by partner.
- Procedures of Rendering Transport Services and Payment for Them
- Client signs up at System, passes verification, fills in all the required data in System including their bank card (card account), requests a ride in System and indicates the options of the ride according to the form.
- After a certain time, System notifies Client about the time of arrival of a car, its colour, make, model, state registration number; Driver’s name and phone number.
- Client accepts that Partner is eligible to accept the ride request for execution or decline it if Driver is unable to contact Client by the phone number indicated in System within 30 minutes after delivering the car to the place and at the time indicated by Client in the request.
- Driver who has arrived executes the order and drives Client to the indicated address.
- Upon execution, System informs Client (in the report sent to the email address) about the full cost of the ride according to the Tariffs; hereinafter System writes off the cost of the Partner’s transport services from the card account of Client. The payment liability of Client for the transport services shall be considered duly valid on its face from the moment the transactional account of Licenser is credited with the funds.
- While executing an order as well as 24 hours after the moment of order execution, Client is eligible to make a claim regarding the quality of execution and the order cost that shall be submitted to Licenser in any form. Lack of claims from Client within 24 hours after the order execution constitutes acceptance of the transport services by the latter.
- Client is eligible to cancel the ride by refunding practically incurred expenses on delivering the vehicle to the point of departure. In case the order cancellation was performed by Client within five minutes after its placement, Client gets released from refunding the expenses stipulated in this clause of expenses.
- Obligations of the Parties
- Partner is liable to:
- Follow the rules of rendering transport services indicated at Licenser’s Site and in Application; duly render transport services providing the car to the indicated destination and executing the delivery of Client to the indicated location within the most reasonable period of time;
- Maintain perfect condition of the exterior and interior of their car;
- Ensure Driver’s proper look;
- Render any Reasonable services/requests of Client that provide comfort of the latter during the ride;
- Not enter into financial relations with Client in any form.
- Client is liable to:
- Keep the rules of rendering transport services placed at Site and Licenser and in the Application;
- Enter truthful information while signing up at System and placing orders;
- Pay for transport services of Partner to Licenser;
- Not to enter into direct financial relations with Driver and Partner in any form;
- Ensure sufficient funds on the card account (sufficient credit limit of the credit card) to pay for the transport services;
- Immediately inform Licenser about any circumstances that affect the execution of the ride request and the cost of the ride.
- Liability of the Parties
- In case funds for the transport services for the order from Client fail to arrive, Client pays Partner (to Licenser) a penalty equal to 0.1% from the unsettled ride cost for each overdue day where the payment day (the beginning of the penalty period imposure) shall be the day following the day of the ride request execution.
- In case Client violates the rules of rendering transport services indicated at Site of Licenser and in Application, Client pays Partner (to Licenser) a fine according to the rates stipulated at the Site of Licenser.
- Licenser informs Client about the fact of occurrence of the grounds for levying fines and/or penalties and about the amount of fine via an electronic mail.
- Fine/penalty payment shall be conducted by its writing off by Licensor from the personal account of Client.
- Other Terms and Conditions
- Client carries out all the correspondence in the course of fulfilling the agreement with Licenser as an agent of Partner indicated in System via email or in messengers at the address of Client indicated in System and at the address of Licenser according to Clause 7 hereof. Herewith, the Licensor party can send Client messages from the @myequipage.com domain. Should there be any judicial dispute, Parties are eligible to refer to the correspondence and bring it to courts as evidence.
- Parties are liable to ensure confidentiality of the data and information received by the parties while executing the agreement and prevent disclosure of the latter and its transfer to third parties. Parties have control over the restriction of access to such information.
- Client understands that the costs of requested transport services that were not disputed by Client in the time frame of Clause 3.6. hereof as well as a fine/penalty not disputed by Client in the time frame of Clause 6.4. hereof are indefeasible and failure to pay them shall serve as a ground for Licenser to get a writ (Chapter 11 of the Code of Civil Procedure of the Russian Federation).
- In case of failing to settle the dispute between Parties by means of negotiations, all the disputes, hereunder shall be settled at the location of Licenser. Client accepts that Licenser is a party that is authorized to be both a claimant and a defender in court as an agent of Partner acting on behalf of the latter. Complaining (prejudicial) time of dispute reviews is up to three working days.
- This agreement is provided in Application and shall be considered as concluded from the moment Clients pushes the button “Request Equipage” in Application.
- Requisites of Licensor (Partner’s agent):
Personal Driver limited liability company,
Postal Address is 123112,
Moscow, 12 Presnenskaya shore-drive,
23rd floor, office A1.20,
Identification Code is 7725313500,
Reason Code is 770301001,
Transactional Account is 40702810237100000184 in the branch №7701 of VTB (ВТБ) Bank (public joint-stock company),
BIC is 044525745info@myequipage.com,
tel. +7 (499) 450-2745